Maryland Department of Transportation State Highway Administration - Momentum Newsletter
DECEMBER 2019 PLEASE PRINT & POST

COMMUNICATION -
ADMINISTRATOR'S MESSAGE
Thinking About Pedestrian Safety in an Entirely New Way

When reflecting on the very many successes of the last year, I think about how thankful I am for this MDOT SHA team. Together, you have delivered an outstanding customer experience to Marylanders. This has been a momentous year for all of us at MDOT SHA. We've accomplished so much in 2019 and consistently risen to the occasion when faced with challenges.

One of those challenges has been a personal area of focus – even before becoming administrator: traffic safety. And specifically, the safety of pedestrians and bicyclists. Over the last several years, while overall roadway fatalities remained relatively constant or even decreased, pedestrian deaths continued to climb.

We can all agree: One death is one too many.

The data tells us that the highest proportion of fatalities across the country occurs in core urban areas, where roads serve a high volume of pedestrians and drivers alike. In many instances, these roads were designed a half-century ago or more, when traffic volumes and land use were very different. We needed to think pedestrian and bicycle safety and access in an entirely new way.

We charged the MDOT SHA team to develop better solutions, not only for core urban areas, but also for all six "context zones" that include suburbs and traditional town centers. The team was empowered not only to use nationwide best practices, but to propose new solutions to make us industry leaders.

Context Driven: Access and Mobility for All Users

The result, which was recently posted on our website, is "Context Driven: Access and Mobility for All Users." It will be an important guide for all of us at MDOT SHA as we design and redesign our highways moving forward. The guide enables flexibility in design solutions to address pedestrian and bicycle access and safety while still considering vehicle movement.

Make sure to familiarize yourself with our new framework, the zones themselves, and important sections like the "Roadmap to Innovative Treatment Implementation." As we plan repairs and new projects, we'll be using the Context Guide as our touchstone.

A final note: As I am humbled by the honor and privilege of transitioning in roles from MDOT SHA Administrator to MDOT Secretary, I thank you for all that you've done and all you've accomplished during my many years here. Just as you've supported me, I will continue supporting you. We will continue and build upon our success as a department, one that people can count on. I look forward to continuing our journey together next year. We are a mission-focused team, one that embodies integrity, innovation, purpose and momentum.

Thank you.

Greg Slater

Greg Slater

MODERNIZATION
New Website Speeds Navigation, More Customer Friendly

New Website Speeds Navigation, More Customer Friendly

Have you ever visited a website and wished you could find that one thing you were looking for without searching endlessly?

Our goal at MDOT SHA is to make that possible for our visitors. We are introducing a new version of our website that makes it much easier to find information about projects, traffic conditions, and doing business with MDOT SHA.

The new website draws on two sources – a consultant report that advised MDOT SHA how to improve customer experience on the site and guidance issued by the Maryland Department of Information Technology (DOIT), which provided new branding and templates for all State agencies.

The new website has a fresh, red, angled design similar to www.mdot.maryland.gov and www.governor.maryland.gov.

The home page is clean and well designed, featuring a megamenu similar to the top menu on the One MDOT Intranet, which lets you hover over one of six main categories and view major items in a drop-down menu.

The navigation – the way the website guides you from one page to a related page – has been reorganized to make it easier to follow and find a particular topic.

The new website also will feature Project Portal, which was outlined in the November issue of Momentum. The new portal modernizes the MDOT SHA website and provides a plethora of information about MDOT SHA projects in well-organized and freshly designed pages.

It is important to note that this is phase one – the "soft launch" – of the new MDOT SHA website. Additional adjustments and improvements will be made as needed. If you have a recommendation or a question about the new site, contact Web Content Manager Barry List at blist@mdot.maryland.gov.

INNOVATION
New Waze Partnership Provides Instant Communication with Customers

New Waze Partnership Provides Instant Communication with Customers

If you're like most travelers, you're using a navigation app to find your way along Maryland's roadways, avoid crashes and seek alternate routes during road closures or delays. Adults and young drivers alike are taking advantage of this technology and MDOT SHA has joined in!

Under a new partnership agreement with Waze's Connected Citizens Program (CCP), MDOT SHA now provides road closure information about Maryland road closures directly and immediately via the popular app.

"Sharing information in real-time with motorists is one of the best ways we can improve customer service and safety," says MDOT SHA Administrator Greg Slater. "This partnership allows us to share road closure and detour information on the Waze platform instantly, arming our customers with the information they need when planning a trip on our roadways."

The new Waze partnership creates the following capabilities:

Identifiable, authoritative MDOT SHA incident notifications
Direct in-app messaging to drivers to address anticipated traffic congestion and detours, potential congestion due to upcoming construction, and even public meetings about future projects
Push notifications with information about a user's favorite routes

MDOT SHA is now among the more than 70 North American Waze partners to join CCP since 2016.

CUSTOMER SERVICE EXPERIENCE
Treating a Citizen's Home Like It Was Your Own

A Salisbury Maintenance team replaced a rusting culvert on MD 349. Pictured, left to right, are Alvin Christopher, Pamela Whittington, Everett Fields, Jr., Tonya Bunting, Joshua Parker, and Daiyon Johnson.

A Salisbury Maintenance team replaced a rusting culvert on MD 349. Pictured, left to right, are Alvin Christopher, Pamela Whittington, Everett Fields, Jr., Tonya Bunting, Joshua Parker, and Daiyon Johnson.

If you're a homeowner and you've got water problems, you worry.

When FMT IV Alvin Christopher's team in the Salisbury shop set out to improve drainage on a section of MD 349, they showed that they not only had a job to do for Maryland drivers; they also empathized with a homeowner who looked out her window every day and fretted about the potential damage from a rusted culvert. The results were a job well done and plentiful thanks from the homeowner.

After hearing from the concerned homeowner, Alvin and his team guided the request for repairs through an approval process that included applying to the US Army Corps of Engineers. As the process continued for a full year, they kept monitoring the section of MD 349 in case the pipe broke and kept nearby swamp brush mowed to maintain motorist sight lines for added safety near the driveway.

When all application steps were finally approved, the team spent the better part of a cold, drizzly day removing sections of the old pipe. Then, wrote the homeowner to MDOT SHA, "they fitted together the new culvert pieces, expanded the trench and carefully located the new culvert into exactly the right spot."

Their dedication didn't stop there. "You came by almost daily for the past week to make sure that everything was ok," she wrote. "Your follow up is so reassuring."

Thanks to Alvin Christopher and FMT III Tonya Bunting, FMIT II Joshua Parker, FMT II Pamela Whittington, FMT Daiyon Johnson, and FMT I Everett Fields Jr. for displaying the epitome of the MDOT customer experience. "You represent the very best of public service," the homeowner wrote to the team, "delivering high quality work efficiently, persistently, with a friendly nod and careful honed expertise. Well done!"

PHOTO OF THE MONTH

Nearly 100 small, minority, women, veteran-owned and disadvantaged business representatives attended Opportunity MDOT's Teaming and Partnering Workshop in early December. They received expert advice and engaged with speakers from firms including Parsons, WSP and HDR who explained potential opportunities with the I-495/I-270 P3 program.

Nearly 100 small, minority, women, veteran-owned and disadvantaged business representatives attended Opportunity MDOT's Teaming and Partnering Workshop in early December. They received expert advice and engaged with speakers from firms including Parsons, WSP and HDR who explained potential opportunities with the I-495/I-270 P3 program.

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