CUSTOMER SERVICE EXPERIENCE
MDOT SHA Clears the Way for a Very Special Customer
MDOT SHA Equipment Plows Eastern Shore Roadways After Major January Storm.
So often MDOT SHA employees go the extra mile, especially during times of emergency and when, literally, lives are on the line. This was the case during the blizzard-like conditions that struck the lower Eastern Shore in early January. Winds whipped heavy, fast-falling snow through a dense fog that made driving hazardous, if not impossible.
While winter weather conditions may delay or even cancel many activities, other life events cannot be put on pause, like the arrival of tiny infants who arrive unscheduled, several weeks too early. When Peninsula Regional Medical Center asked for MDOT SHA's assistance to make sure a premature infant made it to a Washington, D.C. hospital specializing in neo-natal care, staff from District 1 did not hesitate. MDOT SHA deployed a snow plow ahead of the ambulance carrying the tiny bundle along westbound US 50 to ensure a passable lane through nearly a foot of newly fallen snow. As the ambulance trekked from the hospital with red emergency lights flaring across the winter landscape, a pair of headlights followed right behind. District Engineer James Meredith discreetly tailed the ambulance, making sure it safely reached the Talbot County line, where conditions improved dramatically on more navigable roads to the west. The family arrived safely at Washington D.C. Children's Hospital, where the baby continues to receive aggressive medical care.
That family may never know what MDOT SHA did that day to aid them in their travels, but we do. And we know, unequivocally in all that we deliver, that MDOT SHA cares. Thank you for all that you do to prove your dedication, time and time again in all our customer responses, some grand in gesture, and others very small, yet immeasurable in impact all the same.